Should I Become a Director of Our Residents’ Management Company?

Should I Become a Director of Our Residents’ Management Company? Sinead Campbell of London Flats Insurance looks at the roles and responsibilities of becoming an RMC Director. It can be very flattering to be put forward as an RMC Directorship contender. The implication is that you are seen as responsible, capable and trustworthy- who wouldn’t

How to Deliver Exceptional Customer Service

Sinead Campbell of London Flats Insurance looks at the importance of delivering exceptional customer service. We all value great customer service in our own dealings with organisations and service providers, but how much thought do most businesses put into the service they provide for their own customers? Delivering exceptional customer service is supposedly at the

Choosing a Cleaner for Your Block

Sinead Campbell of London Flats Insurance looks at the importance of choosing a professional, reliable cleaner for your block. Cleaning is often thought of as a basic job and one that shouldn’t take much thought, skill or indeed, pay. But effective cleaning takes time, attention to detail and a lot of elbow grease. The effects

The Cladding Crisis and Your Insurance

The Cladding Crisis and Your Insurance Sinead Campbell of London Flats Insurance investigates the cladding crisis and how it can affect your block insurance. The Cladding Crisis has loomed large over UK leaseholders for years now. It’s a multi-faceted issue with safety and financial concerns front and centre, but the effect of unsafe cladding on

Lift Inspection and Insurance

Lift Inspection and Insurance Sinead Campbell of London Flats Insurance reminds us of having lift inspection and insurance in place for your block. Looking after a property with a lift brings with it another layer of responsibility to your residents. For some, the lift will be an expected convenience factored into their service charges and

Cladding: The Conversation Continues

Sinead Campbell of London Flats Insurance provides some useful information regarding cladding. Cladding has been a huge topic of conversation throughout 2021 and for very good reason. The post-Grenfell discovery that at least 462 high-rise blocks of flats in England were cladded in the same dangerous materials that were wrapped around the tower has rocked

External Redecoration and Some Quick Tips for Winter

Sinead Campbell, of London Flats Insurance provides some quick tips to protect your block of flats over winter 2021 and plan for a positive 2022. If you’ve just started managing your block, or if things have been bit delayed this year (we can’t think why?!), then you may be looking for some quick, easy ways

Recovering Outstanding Service Charges

Sinead Campbell, of London Flats Insurance, explains how non-payment of service charges is a property manager’s nightmare. Arrears throw the year’s maintenance and service provisions into chaos and can even lead to a decrease in property value if sufficient maintenance can’t be carried out. When leaseholders sign their lease, they are taking on the responsibility